Reference

Legal Framework for Your sensi77 Account

Our legal terms set out how your account operates, what rights you hold, and how we handle your data — covering everything from wallet transactions via DANA, OVO, and GoPay to account access and dispute resolution.

Account TermsPrivacy and DataJurisdiction NoticeUser RightsContact Paths
sensi77 Legal Framework for Your sensi77 Account
POLICY CONTACT PATHS

Reach Our Policy Support Team

If you have a question about how our terms apply to your account, need to request a data correction, or want to raise a dispute, our support team handles policy queries directly. Reach us through any of the channels below and reference your account ID for a faster response.

Team online

Live Chat

Open the chat widget from your account dashboard. Policy queries are routed to a dedicated team and handled separately from general account support.

Email Support

Send your legal or policy query to our support address listed in the Help section of your account. Include your registered email and account ID.

Account Help Centre

The Help Centre in your account settings covers common policy questions, data requests, and the steps to escalate a formal dispute or correction request.

DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Your account data is stored with encryption at rest and in transit. We apply session-based authentication with OTP verification on login and on withdrawal requests, so any change to your registered DANA, OVO, or GoPay wallet requires a confirmed identity step before it takes effect. Players in Denpasar and across Indonesia access the same security layer regardless of device.

Data Retention

We retain account and transaction records for the period required under applicable law. You may request a copy of your data or ask for corrections through the Help Centre in your account settings.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from the settings panel on your account.

Account Security

OTP verification is required for login from a new device and for any withdrawal to a registered e-wallet. If you suspect unauthorised access, contact support immediately to freeze your account.

Data Requests and Corrections

To request access to your personal data, correct inaccurate records, or ask about deletion, submit a request via the email support channel with your account ID and the specific data in question.

Legal and Policy Questions Answered

Common questions about how our terms work, what rights you have over your data, and how to contact us about a policy matter.

The full terms document is linked in your account settings under the Legal section. It covers account eligibility, payment rules, and acceptable use in detail.

Send a data access request to our support email with your account ID and registered email address. We will respond within the timeframe required under applicable law.

Yes. Submit a correction or deletion request through the email support channel. Deletion requests are subject to any retention obligations we hold under local law.

Registered wallet details are removed from active use on account closure. Records may be retained for the legally required period before permanent deletion is applied.

We notify you via the contact registered on your account before any material change takes effect. Continued use of the platform after that notice means you accept the updated terms.

Access depends on local law and is available only where permitted in your region. Check the eligibility section of our terms or contact support if you are unsure about your area.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.