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How sensi77 Handles Your Personal Data

Your account with sensi77 is personal — and so is the data behind it. This policy covers exactly what we collect when you register, deposit via DANA, OVO or GoPay, and move through the lobby, and how we keep that data secure.

Account Data ProtectionDANA, OVO, GoPay Wallet PrivacySession & Device SecurityYour Right to Access or Remove DataIndonesia-Eligible Regions Only
sensi77 How sensi77 Handles Your Personal Data
DATA HANDLING PRACTICES

Security, Cookies, Retention and Your Rights

We apply SSL encryption across all account pages and payment flows. Your DANA, OVO and GoPay wallet details pass through encrypted channels and are never stored in plain text on our infrastructure. Cookie settings, data retention periods and account deletion requests are all manageable through the contact paths above — no request is handled by an automated system alone.

SSL Encryption on All Account Pages

Every page where you enter credentials or payment details runs over SSL. This covers login, wallet linking for DANA or OVO, and the withdrawal verification step.

Cookie Management and Session Tokens

We use session cookies to maintain your login state and lobby preferences. Clear them anytime through browser settings or the mobile app's privacy controls — no account action needed.

Data Retention After Account Closure

After you close an account, we retain records for the period required under applicable law in your eligible region. You can request a summary of what is held before or after closure.

Your Right to Access and Correct Data

You may request a copy of all personal data we hold, ask us to correct inaccurate details, or ask for deletion where local law in your region allows it. Contact support to start the process.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct or remove data tied to your account, our support team handles privacy requests directly. Reach us through live chat inside your account dashboard, by email at the address shown in your account settings, or via the in-app help button on mobile. We aim to acknowledge data requests within one business day and resolve them as quickly as the verification process allows.

Live Chat Support Open the chat widget inside your account dashboard. Identify yourself with your registered email and we'll pull up your data profile to process the request.
Email Data Request Send your request to the support email listed in account settings. Include your registered wallet type — DANA, OVO or GoPay — so we can locate your records quickly.
In-App Help Button On mobile, tap the help icon in the top menu. Select 'Account & Privacy' from the options to submit a data access or correction request directly from your device.

Common Questions About Your Privacy

These are the questions we hear most often about how your data is handled on sensi77. If your question isn't covered here, the support channels above are the fastest route to a direct answer.

We collect your name, contact details and the e-wallet identifier you link at registration — DANA, OVO or GoPay. Device and session data is also logged for account security purposes.

We do not sell your data. Data is shared only with payment processors needed to verify your DANA, OVO or GoPay transactions, and with service providers operating under confidentiality agreements.

Contact support via live chat or email using the address in your account settings. Include your registered wallet type so we can locate your records and send you a data summary.

Yes. Submit a deletion request through support. We will process it in line with applicable law in your eligible region — some records may be retained for the legally required period after closure.

Wallet identifiers pass through SSL-encrypted channels and are not stored in plain text. Full wallet credentials are never held on our servers — only the reference needed to match your transaction.

We use session cookies to keep you logged in and remember lobby preferences. You can clear or block them via your browser settings or the privacy controls in the mobile app at any time.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.